Responsible Gaming at gbaze

The gbaze platform is strictly for adults aged 18 and above. This is a non-negotiable requirement and applies to every player in Bangladesh regardless of the game type, deposit method, or promotional offer being accessed. gbaze enforces this policy through the following measures:

• Mandatory age declaration at registration: All users must confirm they are aged 18 or older when creating a gbaze account. Providing a false date of birth constitutes a breach of the gbaze Terms & Conditions and will result in immediate account closure.
• Identity verification checks: gbaze may request government-issued identification (National ID, passport, or birth certificate) at any stage of the account lifecycle to confirm a player's age. Failure to pass a verification check results in account suspension until the check is resolved.
• Proactive monitoring: gbaze monitors account behaviour patterns for signals that may indicate underage access. Accounts flagged by this monitoring are suspended pending manual review.
• Consequences for underage accounts: If an account is found to belong to a player under 18, the account is permanently closed. Any deposited funds are returned to the originating payment source (bKash, Nagad, Rocket, or bank). All accumulated winnings are forfeited without exception.

gbaze's deposit limit tool allows you to cap the total amount you can deposit into your account over a chosen time period. This is one of the most effective ways to prevent overspending, because it puts a hard ceiling on gambling expenditure regardless of how you are feeling in the moment.

How Deposit Limits Work

• Daily limit: Sets the maximum amount in Bangladeshi Taka (৳) that can be deposited within any rolling 24-hour period.
• Weekly limit: Sets the maximum across any rolling 7-day window.
• Monthly limit: Sets the maximum across any rolling 30-day window.

You may set any combination of the above. If you reach your limit, further deposits will be declined until the relevant period resets or until a new (lower) limit takes effect.

Changing Your Limits

Reducing a deposit limit takes effect immediately. This means if you lower your daily limit from ৳5,000 to ৳2,000, the new cap applies to the very next deposit attempt. gbaze does not impose a waiting period on reductions — we want players to be able to restrict themselves without delay whenever they choose to do so.

Increasing a deposit limit requires a mandatory 7-day cooling-off period before the higher limit becomes active. This waiting period is intentional: it gives you time to reconsider whether an increase is genuinely in your interest. You can cancel a pending increase at any time during the 7-day window by contacting [email protected].

Self-exclusion is a longer-term measure designed for players who have identified that their gambling has become harmful and who want to step away from gbaze entirely for an extended period. It is a serious commitment, and gbaze treats all self-exclusion requests with urgency and strict confidentiality.

Self-Exclusion Periods

• 6 months: The minimum self-exclusion period. At the end of the 6-month period, your account remains locked by default. Reinstatement requires a written request, a 7-day reflection window, and confirmation from the gbaze support team.
• 12 months: A one-year exclusion, suitable for players who recognise a sustained pattern of harmful gambling.
• 5 years: A long-term exclusion for players who need a significant and serious break from all gambling activity.
• Permanent: A lifetime exclusion. gbaze will permanently close the account, delete marketing preferences, and never reopen it under any circumstances. This decision is irreversible.

What Self-Exclusion Covers

• Complete account lockout — no login, no deposits, no betting, no live casino access.
• Immediate removal from all promotional mailing and SMS lists.
• Blocking of any new account registration attempts from the same identity documents or device fingerprints associated with your excluded account.

How to Request Self-Exclusion

Email [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Include your registered mobile number (last 4 digits only for security) and your preferred exclusion duration. The gbaze team will apply the exclusion within 24 hours and send a written confirmation to your contact details on file.

If you believe gambling is causing you harm — or if you are concerned about someone close to you — please do not hesitate to reach out. Asking for help is a sign of strength, not weakness, and gbaze's support team is trained to assist without judgment or pressure.

Contact gbaze Support Directly

The fastest way to get help is to email [email protected]. Use the subject line "Responsible Gaming — Urgent" if you need immediate account intervention such as a time-out or self-exclusion. The gbaze team operates 24/7 on Bangladesh Standard Time (BST, UTC+6) and will acknowledge your message within 1 hour.

What gbaze Support Can Do for You

• Apply an immediate account time-out or self-exclusion upon request — no questions asked.
• Set deposit limits on your behalf if you are unable to navigate the settings yourself.
• Review your account history to help you understand your gambling patterns.
• Provide written confirmation of any responsible gaming action taken on your account for your own records.
• Refer you to appropriate external counselling or helpline resources where relevant.

Guidance for Family Members

If you are a family member or close friend concerned about someone else's gambling behaviour, gbaze can assist. Contact [email protected] with the account username (if known) and a description of your concerns. gbaze will investigate the account activity and take appropriate protective action. Conversations with concerned family members are treated with strict confidentiality.